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Use & Care | FAQ

How to Use & Care

• Before First Use: Wet the sponge to soften.

• Cleaning: Use as you would a regular sponge—no need for harsh chemicals.

• After Use: Rinse thoroughly and allow to air-dry upright for longer life.

• No Extra Sanitizing Needed: Can be microwaved or sanitized, but unnecessary thanks to odor-resistant design.

• End of Life: Compost it—back to earth in home compost bin.

Customer FAQs

• Q: Can I compost them at home?
  Yes—these sponges are fully home compostable thanks to their plant-based composition.

• Q: Are they safe for nonstick cookware?
  Absolutely—non-scratch natural fibers clean gently without damaging nonstick surfaces.

• Q: How do they resist odors?
  Quick-drying material minimizes moisture retention, preventing bacterial growth and odors.

• Q: What’s the lifespan of each sponge?
  Longer lasting than typical plastic sponges—durable structure resists flattening and wear, offering prolonged use before composting.

Store Policy Terms and Conditions

Thank you for supporting ScrubLily—where clean living begins with conscious choices. We’re committed to providing high-quality eco-sponges made from coconut fiber and wood pulp cellulose. If you’re not satisfied due to a manufacturer defect, we’re here to make it right.

30-Day Money-Back Guarantee

We offer a full refund or exchange within 30 days of delivery for any ScrubLily Eco-Sponges that exhibit manufacturer defects, such as:

• Material inconsistencies

• Binding failures

• Unintended structural breakdown

Returns & Process

To request a return:

1. Contact us at support@scrublily.com with your order number, description of the issue, and photo evidence of the defect.

2. We'll review your request and provide a free return shipping label if eligible.

3. Once the defective product is received and inspected, we’ll issue a refund or send a replacement—your choice.

What’s Not Covered

• Damage due to misuse, neglect, or normal wear and tear

• Products purchased from third-party sellers or marketplaces

• Returns beyond the 30-day window

Exchanges

Need a swap for the same item due to defects? We’ll send a replacement at no additional cost.

Commitment to Clean & Ethical Service

We want you to love ScrubLily for its performance, purity, and principles. If you have feedback, ideas, or questions about our products or policy, don’t hesitate to reach out.